Sabado, Hunyo 4, 2016

Stupid Touchpoints Are Worse Than No Touchpoints In Customer Experience And Customer Service

More isn't always better in customer service and the customer experience. In fact, adding new touchpoints to your customer experience and your customer service can diminish the experience for your customers rather than improve it, if the new touchpoints are added thoughtlessly or are executed in a glitchy or tone deaf manner.

This Woman Had 9 False Positives for HIV While She Was Pregnant

How is that even possible?